How can we help?

Where are my data and backups?

Your archive stays on the device. In Settings, choose Save full backup, enter and confirm a password, then choose where to save the .vasklogg file. The app does not store the password and we cannot recover it. If your data is still on the phone, you can create a new backup with a new password. Older backups without passwords can still be restored. A PDF is not an archive backup. Reports, job files and photo ZIPs have no separate password. Do not send a full backup to a client.

How do I save a new job?

Tap +. Choose the date, customer and tasks. After saving, you see a confirmation with the date. Start the work when you arrive on site.

How do I document the work?

Add several before photos. Keep them together or organise them by room. When taking after photos, use a before photo as a framing reference. Check the tasks and notes before finishing. The app reminds you about missing after photos.

What is free?

Free includes ten own jobs per calendar month, customers, photos, standard PDF reports and full manual backups. Cancelled visits do not count. Receiving jobs and returning completed work is free. Saved work remains accessible after reaching the limit or when Pro expires.

How does teamwork work?

An owner with Pro shares a .vaskjob file. The worker opens it in VaskLogg and returns the result without purchasing Pro. The owner reviews it before preparing the client report. You can prepare a plain message for someone without the app. Exchange is manual: communicate schedule changes or cancellations separately.

How do I restore a backup?

In Settings, choose Restore backup from file and select a .vasklogg file. The app detects whether a password is needed. It checks the file before asking you to confirm replacing your archive. A wrong password, damaged file or cancellation leaves your current data unchanged. Keep a separate backup of any current data you want to retain.

What if the camera or calendar does not work?

Check permissions in iPhone Settings. You can use the system photo picker or schedule a job manually. A Google calendar must be added to the iPhone Calendar app; Gmail alone is not enough. Selected events are copied, without automatic synchronisation of later changes.

How do I report a problem?

Choose Report a bug at the bottom of Today, or open Settings → Privacy and help. Describe what happened. You can separately choose a preview of the previous screen and technical information. Check the image, hide client details or remove it. You send the email to support yourself. Do not send the full work archive or access codes.

Excel and team pay records

Complete your accounting details in Statements, then choose a period, currency and content before export. Excel separates services, receipts, time, confirmed pay due and payments. Team data is off by default. Copy employee net pay from payroll. Link earlier job payments to a period without copying them. Manual corrections require a reason and preserve the earlier version. Changes in Excel do not update app records. Statements do not replace bookkeeping, invoices, payroll, KSeF, PAYE, RTI or Making Tax Digital submissions.

Team rota

Schedule → Crew: add a person, set regular hours or a single shift, then choose a month to share. An owner with Pro prepares one person’s rota. The worker can receive it and reply for free. Open the .vaskplan file in VaskLogg. Share a PDF, ICS calendar file or message with someone without the app. These are copies, without automatic synchronisation. Share an update after changes and check receipt. Review hours and photos separately; approved time appears in Statements. The rota does not replace payroll or statutory working time records.

How do I buy and restore Pro?

Pro offers monthly and annual subscriptions. Confirm the current price and any available trial with Apple. In Settings → Your plan, you can restore purchases or manage your subscription. New lifetime purchases are no longer offered; previously acquired Pro access is preserved. Turn off renewal in your Apple Account settings at least 24 hours before the billing period or trial ends. Deleting the app does not cancel the subscription.

Does diagnostics send data in the background?

No. It is off by default. When enabled, a small log stays on the device for a limited time. In Settings → Privacy and help you can export it, or switch it off and delete it. Exporting does not send anything to the publisher.

What if I have no account in Mail?

Open another email app or copy the text. Save attachments separately in Files and add them to your email yourself. A link that opens an email app does not transfer attachments automatically.